Frequently Asked Questions
What payment methods do you accept?
We accept various payment methods such as credit/debit cards, PayPal, Apple Pay, and Google Pay. Please note that payment options may vary depending on your location.
How long does it take to receive my order?
Delivery times may vary depending on your location and the shipping method you choose. Typically, orders are processed within 1-2 business days and delivery times range from 3-10 business days.
What is your return policy?
Returns can be made up to 7 calendar days upon receipt. Return shipping cost must be paid by buyer, unless there was an error on our part. Products must be (NEW), unused, unworn, and unwashed to be eligible for a return.
Refunds will be processed once item(s) have been received back to us. Exchanges may be made on a case by case basis.
Due to the customization process we DO NOT accept cancellations once your order has been confirmed and designed approved.
If there was an error in your order due to our mistake, we are truly sorry! Please email us at sales@deeplyrooted.site.
Do you offer free shipping?
We offer free standard shipping on orders over a certain amount, which may vary depending on your location. Be sure to check our website for the latest shipping promotions and offers.
Can I cancel my order?
Due to the customization process we DO NOT accept cancelations once your order has been confirmed and design approved.